RETURN OF PRODUCT
15 DAYS RIGHT OF RETURN
You can return within 15 days of receiving your order. Items must be returned new, unused and with all labels. You will find more information on the right of withdrawal in our Terms and Conditions.
1. Step: prepare the package for return shipping
To manage your return as soon as possible give the following information on the return form:
- Name the reason for the return to the right side of the page
- Enter your message in the comment field in the middle
- Mark the items and quantity of items you want to return
- Put the relevant items as well as the return form in its original packaging in which we sent you the goods.
2. Step: make your return
Send your return to the following address:
iD FOR YOU
84, Avenue Général Leclerc
30400 VILLENEUVE LES AVIGNON - France
As soon as your return has been processed, we will send you a confirmation e-mail.
PROCEDURE AT CLAIM
If an item is defective or damaged, you are of course entitled to make a claim. In this case, we need:
your invoice, scanned or in PDF format,
a description of the defect / damage or what is the cause,
From 2 to 4 representative photos that expose the defect. The defect must be clearly identifiable on a photo.
Please send these documents by email to [email protected]
In general, any claim is handled by us directly with the product manufacturer. The seriousness of the defect, the claim period and the manufacturer's conditions will determine whether the item will be repaired or exchanged. The manufacturer reserves the right to check each product individually and decide how to solve the problem.
Please note that for claims and repairs, we exchange correspondence with manufacturers, which may take some time.
The article does not fit your needs and you want to exchange it? Order a new item and you immediately see its availability. You can return unwanted items to us.